Amazon Prime Subscribers Eligible for $2.5 Billion Settlement Refund: Deadline Approaching

The deadline is fast approaching for eligible Amazon Prime subscribers to file a claim to receive a portion of a historic $2.5 billion settlement the company reached with the Federal Trade Commission. Amazon agreed to the deal last September to settle a lawsuit over allegations that “millions of customers [were enrolled] unknowingly” into its paid Amazon Prime service and then made the subscriptions difficult to cancel.

“Amazon and our executives have always followed the law and this settlement allows us to move forward and focus on innovating for customers,” the company said in a statement following the settlement announcement. “We work incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership, and to offer substantial value for our many millions of loyal Prime members around the world.”

To be eligible for a refund under the settlement, you must be an Amazon Prime customer in the U.S. who “unintentionally” signed up for the service through a “challenged enrollment flow” or attempted to cancel your subscription but were unable to between June 23, 2019, and June 23, 2025. According to the FTC, the challenged enrollment flows include the universal Amazon Prime decision page, shipping selection page, single page checkout, and the Prime Video enrollment flow. The agency noted that customers do not have to determine for themselves whether they signed up for Prime through one of those flows; Amazon will make that determination.

You are also only eligible for the settlement if you have used no more than three of Prime’s benefits, such as Prime Video or Prime Music, within any 12-month period after you enrolled in the service. Using a “Claim ID and PIN” included in the notice they received, customers can also access their claim form via the settlement website. There is also an option to file a claim through the website without those details contained in the notice.