Virgin Media has been fined £28 million by Ofcom for repeatedly hindering customers from cancelling contracts. Tactics included agents hanging up calls and excessive hold times, affecting millions of calls over three years. The penalty was reduced due to Virgin Media's admission and settlement.
UK telecoms watchdog Ofcom has fined Virgin Media £28m for hindering customers trying to cancel contracts between 2022 and 2024. Millions of calls were mishandled, with agents financially incentivized to delay cancellations, leading to Ofcom's largest fine under consumer protection rules.
UK watchdog Ofcom has fined Virgin Media £28m for preventing customers from cancelling contracts over nearly three years. Millions of calls were mishandled, with agents incentivized to delay cancellations, leading to Ofcom's largest consumer protection fine.
UK watchdog Ofcom fined Virgin Media £28m for preventing customers from cancelling contracts between 2022-2024. Millions of calls were mishandled, with agents financially incentivized to delay cancellations. Virgin Media has since made changes and apologized.
Virgin Media has been fined £28m by Ofcom for repeatedly making it difficult for customers to cancel contracts. The regulator found "deliberate call-dropping" and excessive call transfers over nearly three years, impacting millions of customers. The fine, reduced by 30% due to settlement, is the largest ever under Ofcom's consumer protection rules.
Virgin Media O2 and VodafoneThree have introduced a 'kill switch' technology to disable stolen smartphones from their retail stores, aiming to combat rising mobile retail crime and the black market for stolen devices.
Virgin Media O2 and VodafoneThree have implemented a 'kill switch' to disable stolen, unsold smartphones from their stores. This aims to combat rising retail theft and the black market for stolen devices, following resistance from major manufacturers like Apple and Samsung to a universal solution.
