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British Gas Owner Centrica to Cut 1,300 Jobs Amid Shift to AI and Digital Channels
Centrica, owner of British Gas, will cut 1,300 call centre jobs over two years, citing a 20% reduction in customer calls and a preference for digital channels. CEO Chris O'Shea stated AI isn't the main driver, but the company is deploying AI tools. This comes as retail profits rose despite customer losses.
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Guardian UK2 Min. Lesezeit