Virgin Media fined £28m by Ofcom for preventing contract cancellations

Virgin Media Ofcom telecoms

En resumen

UK telecoms watchdog Ofcom has fined Virgin Media £28m for hindering customers trying to cancel contracts between 2022 and 2024.
Millions of calls were mishandled, with agents financially incentivized to delay cancellations, leading to Ofcom's largest fine under consumer protection rules.

Resumen generado por IA

Tamaño de fuente

UK telecoms watchdog Ofcom has fined Virgin Media £28m for hindering customers trying to cancel contracts between 2022 and 2024. Millions of calls were mishandled, with agents financially incentivized to delay cancellations, leading to Ofcom's largest fine under consumer protection rules.

Read the full article on Guardian UK

Temas relacionados

Virgin Media

TemasOfcom telecoms contracts cancellations fine consumer protection

This article was originally published by Guardian UK.

Noticias relacionadas

Más sobre este temaVirgin Media

En desarrollo·1 sa önce

Bank of England Chief Economist Suggests Interest Rate Hikes This Year

Bank of England Chief Economist Huw Pill indicated that interest rates may need to rise this year to control inflation, which currently stands at 2.8%, above the 2% target. Pill noted that the economy's 'speed limit' is lower than before and highlighted productivity challenges in the UK, particularly in Wales.

BBC Business

En desarrollo·2 sa önce

Volkswagen Faces Test Over Job Cut and Factory Closure Plans Amid Protests

Volkswagen's supervisory board is set to review radical plans for job cuts and factory closures, facing protests from IG Metall union members at 18 sites. The proposals aim to secure the company's long-term survival amid intense competition and the shift to electric vehicles.

Guardian Business

En desarrollo·3 sa önce

Capita faces £40m hit to profits over Civil Service Pension Scheme failures

Capita expects to lose up to £40m annually due to the crisis at the Civil Service Pension Scheme. This follows a poor service that left thousands of civil servants without income and retirement quotes, leading to government withholding nearly £10m and calls to strip Capita of its contract.

Guardian Business

En desarrollo·4 sa önce

Tesco's Global Ambitions Fizzle: A Return to UK Dominance

Tesco, once poised for global retail dominance, is now divesting its international operations, focusing on its strong UK market share. The company's ambitious expansion plans faltered due to costly failures like Fresh & Easy, accounting scandals, and strong competition from German discounters.

Guardian Business

En desarrollo·4 sa önce

Tesco's Global Ambitions Fizzle: A Retreat to Domestic Dominance

Tesco, once poised for global retail dominance, has largely retreated from international markets, selling off operations in Asia and the US. The company is now exploring the sale of its Central European division, focusing instead on strengthening its UK market share and shareholder returns.

Guardian Business

En desarrollo·6 sa önce

UK Business Secretary Tells Pension Funds to 'Get Off Their High Horses' and Invest in Britain

UK Business Secretary Peter Kyle urged pension funds to increase investment in British companies, threatening legal mandates if voluntary efforts fail. He expressed frustration with the lack of domestic investment despite government initiatives and reforms, emphasizing a "patriotic duty" for asset managers.

Guardian UK

Más sobre este temaVirgin Media