Bulut tabanlı yazılım şirketi Salesforce, yapay zeka destekli müşteri hizmetleri platformu Fin'i 3,6 milyar dolara satın alacağını duyurdu. Salesforce, Fin'in teknolojisini Agentforce platformunu geliştirmek için kullanacak.
Salesforce announced on Monday its acquisition of AI customer service platform Fin for $3.6 billion. Fin, formerly Intercom, offers an AI agent for customer query resolution across multiple channels. The acquisition aims to enhance Salesforce's Agentforce platform with Fin's technology and team.
Salesforce announced its acquisition of AI customer service platform Fin for approximately $3.6 billion. The deal aims to enhance Salesforce's Agentforce platform by integrating Fin's AI agent capabilities across various communication channels.
Macy's, HPE und CTS Eventim verzeichnen Umsatzwachstum, während BayWa und Südzucker mit Umsatzeinbußen kämpfen
Salesforceは、AIエージェントが外部から直接アクセスできる新プラットフォーム「Headless 360」を発表。これにより、顧客データや業務ロジックなどを自由に活用可能になり、「エージェンティックエンタープライズ」の進化を目指す。競合とのプラットフォーム争いを優位に進める狙いもある。
Options traders anticipate a significant move in Salesforce's stock after earnings report, with bullish sentiment in IGV ETF and unusually high implied volatility pricing in a 7.8% swing.
Anthropic, un acteur majeur de l'IA, a recruté Andrej Karpathy, cofondateur d'OpenAI. Il sera chargé du pré-entraînement de l'IA Claude, renforçant ainsi la compétition dans le secteur.
Salesforce will stop hiring software engineers in 2025, anticipating a 30%+ productivity boost from AI tools. CEO Marc Benioff projects hundreds of millions in AI token spending, shifting focus from team expansion to AI investment.
Salesforce CEO Marc Benioff projects spending hundreds of millions on AI tokens this year, shifting investment from engineering hires to AI tools for coding and other tasks. He stated AI has increased engineer productivity by over 30% and that engineers will work alongside AI agents rather than be replaced.
Salesforce is using an intensive customer feedback strategy to shape its AI product roadmap, meeting with some customers as often as once a week to gather real-time input on its agentic AI offerings. The company launched Agentforce in late 2024 and credits its customer-driven approach for enabling rapid product releases in voice AI and Slack tools. Enterprise customers like travel platform Engine and federal credit union PenFed participate in weekly meetings with Salesforce engineering teams, influencing product development and gaining early access to new tools.
Salesforce and Slack have filed a lawsuit against Microsoft in London's High Court, accusing the tech giant of anti-competitive behavior by tying and bundling its Teams messaging app with the Office suite. The lawsuit, filed last week, follows a 2020 complaint to the European Commission where Microsoft offered price concessions to avoid fines. The UK case argues those concessions were insufficient. Microsoft faces separate regulatory scrutiny from the US FTC and criticism from Google in Europe.
Salesforce CEO Marc Benioff announced plans to hire 1,000 graduates and interns to support AI product growth, countering fears that AI will eliminate entry-level jobs. This follows recent company layoffs and upward revisions to fiscal 2026 revenue forecasts.
Software stocks tumbled Thursday as ServiceNow sank 17% (its worst day ever) and IBM dropped 9%, fueling concerns that AI tools from Anthropic and OpenAI will disrupt the cloud subscription model. Workday fell 10% and is down over 45% this year, while the iShares Expanded Tech-Software ETF fell 5% and is down 18% annually. Big tech giants Alphabet, Amazon, Meta, and Microsoft report Wednesday, with Apple following Thursday.
Salesforce erweitert seine Agent-Fabric-Plattform um Funktionen zur Integration, Verwaltung und Kontrolle von KI-Agenten. Die zentrale Neuerung ist die Integration von Agentforce Script in Agent Broker für geführte Determinismus-Orchestrierung. Das AI Gateway ermöglicht zentrale Steuerung von Sprachmodellen, während MCP Bridge bestehende Systeme ohne Codeänderung integriert. Trusted Agent Identity führt ein Berechtigungsmodell ein, und der Agent Scanner erfasst externe KI-Agenten für zentrale Registrierung.
Salesforce CEO Marc Benioff is pushing back against concerns that AI will make traditional software companies obsolete, citing customer data showing 40% fewer human interactions and 40% fewer IT tickets. At Pearson, Agentforce autonomously handles order statuses, refunds and lost access codes, resolving 40% of customer questions without human interaction. At PenFed, the agent handles password resets and account unlocks, reducing IT tickets by 40%. Benioff argues that AI labs cannot replicate Salesforce's decades of experience in data security, regulatory compliance and industry-specific workflows.
