AO World is outsourcing up to 200 UK call centre roles to South Africa, citing rising labour costs, while reporting a 145% jump in pre-tax profits to £50.5m. The company expects to save £4m annually from the move, with about 150 roles already shifted.
AO World is outsourcing up to 200 UK call centre roles to South Africa, citing rising labour costs and inflationary pressures. The online electrical goods seller reported a 145% jump in pre-tax profits to £50.5m and is giving £20m to shareholders.
Experts criticize One Nation's health policies, ATO call centre workers face a 40% pay gap, and questions linger over a Kenyan woman's death in Sydney. Plus, updates on international relations, sports, and politics.
Workers at Australian Taxation Office (ATO) outsource call centres earn up to 40% less than public service staff doing the same job. Landmark "same job, same pay" hearings will determine if these workers should receive equal pay, potentially impacting the ATO's reliance on private operators like Probe, Concentrix, and Serco.
Triple Zero call centres are seeing an increase in "absurd" calls, ranging from lost television remote controls to ducks crossing the road.
Triple Zero call centres are seeing an increase in "absurd" calls, ranging from lost television remote controls to ducks crossing the road.
Triple Zero call centres are seeing an increase in "absurd" calls, ranging from lost television remote controls, to ducks crossing the road.
