Virgin Australia has extended the expiry date for travel booked using COVID-19 flight credits to late May 2027, following customer and consumer advocate pressure. Customers must still spend credits by June 30, but can now fly later. The airline held $93 million in unclaimed credits.
Virgin Australia has extended the expiry date for COVID-19 flight credits from June 30 to late May 2027, following pressure from customers and consumer advocates. While credits must still be spent by June 30, the travel period is now significantly longer. The airline holds approximately $93 million in unclaimed credits.
Virgin Australia faces criticism for retaining $93 million in COVID-era flight credits set to expire June 30. Senator Bridget McKenzie urges refunds or extensions, citing cost-of-living pressures. Customers like Peter Kernke found credits unexpectedly expiring, while Qantas and Jetstar have no expiry dates.
