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Business·7/7/2026Resumen IA
Ride-hailing apps' complaint system fails passengers, lacks transparency
Passengers of ride-hailing apps are dissatisfied with the complaint redressal system, which often relies on AI chatbots and lacks transparency. Incidents of driver misconduct, fare disputes, and safety concerns are met with generic apologies and unclear outcomes, leaving commuters feeling vulnerable and unheard.
T
Times of India8 min de lectura

