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Sujets associésSalesforce Fin AI customer service acquisition technology

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Salesforce to Acquire AI Customer Service Platform Fin for $3.6 Billion

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Business·1 g önceRésumé IA

Salesforce to Acquire AI Customer Service Platform Fin for $3.6 Billion

Salesforce announced on Monday its acquisition of AI customer service platform Fin for $3.6 billion. Fin, formerly Intercom, offers an AI agent for customer query resolution across multiple channels. The acquisition aims to enhance Salesforce's Agentforce platform with Fin's technology and team.