Virgin Media has been fined £28 million by Ofcom for repeatedly hindering customers from cancelling contracts. Tactics included agents hanging up calls and excessive hold times, affecting millions of calls over three years. The penalty was reduced due to Virgin Media's admission and settlement.
UK telecoms watchdog Ofcom has fined Virgin Media £28m for hindering customers trying to cancel contracts between 2022 and 2024. Millions of calls were mishandled, with agents financially incentivized to delay cancellations, leading to Ofcom's largest fine under consumer protection rules.
UK watchdog Ofcom has fined Virgin Media £28m for preventing customers from cancelling contracts over nearly three years. Millions of calls were mishandled, with agents incentivized to delay cancellations, leading to Ofcom's largest consumer protection fine.
UK watchdog Ofcom fined Virgin Media £28m for preventing customers from cancelling contracts between 2022-2024. Millions of calls were mishandled, with agents financially incentivized to delay cancellations. Virgin Media has since made changes and apologized.
The University of Toronto's Citizen Lab reported that the Russian government used Cellebrite's digital forensics tools to hack activist Andrey Pivovarov's iPhone 12 in 2021, despite the Israeli company having canceled its contract with Russian customers months prior. The tools were used to access messaging apps and search for political terms.
