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Business·hierRésumé IA
British Gas Owner Centrica to Cut 1,300 Jobs Amid Shift to AI and Digital Channels
Centrica, owner of British Gas, will cut 1,300 call centre jobs over two years, citing a 20% reduction in customer calls and a preference for digital channels. CEO Chris O'Shea stated AI isn't the main driver, but the company is deploying AI tools. This comes as retail profits rose despite customer losses.
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Guardian UK2 min de lecture