The Delhi State Consumer Commission ruled in favor of a passenger who was forced to stand during a train journey after his RAC ticket was downgraded to waitlist without notice. The court ordered Indian Railways to pay Rs 5,000 for deficiency in service.
The Chhattisgarh State Consumer Disputes Redressal Commission ordered an insurer to pay Rs 2.5 lakh to a nominee after rejecting a claim for a deceased labourer's accidental death. The insurer had denied the claim due to name and age discrepancies across documents.
A Gurugram consumer commission ruled against Red Tape for charging a customer Rs 30 for carry bags, ordering a refund, 9 percent interest, and compensation for mental harassment and litigation.
Maharashtra State Consumer Disputes Redressal Commission upheld HDFC Life's denial of a Rs 70-lakh death claim due to lapsed policy but ordered refund of Rs 7-lakh premium, citing unjust enrichment. The ruling highlights the need for timely premium payments and clarifies that revival emails do not automatically extend coverage.
A Punjab district consumer commission ordered Cordlife Sciences India to pay Rs 2.16 lakh to a couple after it discarded their newborn's umbilical cord blood sample due to alleged payment delay, ruling the company engaged in unfair trade practices and deficiency in service.
A Himachal Pradesh consumer commission ordered Reliance JioFiber to pay Rs 10,000 compensation to a Shimla woman for unresolved internet service disruptions despite multiple complaints, citing deficiency in service and unfair trade practice.
A Himachal Pradesh consumer commission has ordered Paytm to refund a cancelled flight ticket amount of Rs 6,437, along with Rs 10,000 compensation and Rs 5,000 in legal costs, to a customer. Paytm was found liable for "deficiency in service" for failing to ensure the refund reached the customer, despite the airline transferring the money to Paytm.
A Jammu and Kashmir consumer commission ruled that J&K Bank and PNB MetLife India Insurance cannot deny loan-linked insurance benefits by reversing the premium after a borrower's death. The bank and insurer were ordered to pay the insured amount, compensation, and legal costs to the deceased's family.
A Himachal Pradesh consumer commission ordered a Greater Noida hostel to refund Rs 30,000 to an engineering student. The hostel failed to provide promised AC rooms, good food, and Wi-Fi, leading the student to leave after a week. The commission awarded interest, compensation, and litigation costs.
A Himachal Pradesh consumer commission ordered a retailer to refund the price of expired instant noodles and pay compensation after a minor fell ill. The commission rejected the 'buyer beware' defense, emphasizing the 'seller beware' principle in consumer protection.
Monsoon season causes flight disruptions. Passengers are protected by DGCA regulations and have rights to refunds or alternative flights for weather-related cancellations. Airlines may provide assistance during long delays, but monetary compensation for force majeure events like heavy rain is generally not required.
The West Bengal state consumer commission ruled Honda is not jointly liable for a dealer's failure to provide registration papers to a customer. The commission found the dealer solely responsible, citing the dealership agreement and lack of evidence against Honda.
Researchers discovered that colourful children's play sand sold in Australia, previously recalled for asbestos contamination, can release hazardous airborne fibres. A study found 90% of craft sand samples released asbestos when played with, raising concerns for children's health.
A Punjab consumer commission ordered Bajaj Allianz General Insurance to pay Rs 20 lakh for a totalled BMW, rejecting the insurer's appeal. The claim was initially denied based on a forensic report questioning the accident narrative, but the commission found the repudiation to be on flimsy grounds.
The NCDRC ordered Mahindra and its dealer to replace a customer's Marazzo engine free of cost and pay Rs 1 lakh compensation, rejecting their claim of bad fuel causing damage due to inconsistencies in the lab report.
The District Consumer Commission in Lakhimpur Kheri, UP, found SBI guilty of deficiency in service for sharing a customer's savings account details with his former employer without consent. The bank was ordered to pay compensation and legal costs.
A consumer commission in Haridwar has ordered an online footwear retailer to refund Rs 3,606 for two defective pairs of shoes. The company must also pay Rs 15,000 in compensation and litigation costs, ruling that refusal to refund constituted a deficiency in service.
A law student's Rs 67 overcharge on shoes led to a ruling against Bata India by the Kerala Consumer Commission. Bata was found guilty of deficiency in service and unfair trade practices for charging above MRP without legal procedure. Compensation was reduced on appeal.
The Kerala state consumer commission ruled Bata India liable for charging Rs 67 above the MRP on shoes. The commission found Bata guilty of deficiency in service and unfair trade practice for failing to display updated pricing stickers after a tax increase.
A consumer commission in Medak has ordered Okinawa Scooters & Motorcycles India and its dealers to replace a defective scooter battery and speedometer free of charge. They must also pay Rs 15,000 for compensation and litigation costs due to failure to honor the warranty and provide proper after-sales service.
Australia's consumer watchdog, the ACCC, is suing Amazon for allegedly using unfair contract terms to introduce ads in Prime Video. The tech giant is accused of forcing over a million annual subscribers to pay more to avoid ads, violating consumer protection law.
A Srinagar consumer commission ordered SpiceJet to pay Rs 62,078 to a couple denied boarding for a Haj return flight despite valid passes. The airline was found liable for deficiency in service and unfair trade practice.
A Srinagar consumer commission has ordered SpiceJet to pay Rs 62,078 to a couple who were denied boarding on their return Haj flight despite having valid passes. The airline was found liable for deficiency in service and unfair trade practice.
A mentally challenged woman, Sugna, was rescued in Jaisalmer, Rajasthan, after being found chained by her legs in inhuman conditions, allegedly by her brother-in-law. The District Legal Services Authority intervened, freeing her and initiating an investigation into the confinement.
