Virgin Media fined £28m by Ofcom for preventing contract cancellations

Virgin Media Ofcom telecoms

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UK telecoms watchdog Ofcom has fined Virgin Media £28m for hindering customers trying to cancel contracts between 2022 and 2024.
Millions of calls were mishandled, with agents financially incentivized to delay cancellations, leading to Ofcom's largest fine under consumer protection rules.

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UK telecoms watchdog Ofcom has fined Virgin Media £28m for hindering customers trying to cancel contracts between 2022 and 2024. Millions of calls were mishandled, with agents financially incentivized to delay cancellations, leading to Ofcom's largest fine under consumer protection rules.

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KonularOfcom telecoms contracts cancellations fine consumer protection

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