hourly workers

Interpreters at LanguageLine Solutions Face Unpredictable Schedules and Pay Cuts as AI Reshapes Workplace

Yves Valerus, a Haitian Creole-English interpreter at LanguageLine Solutions in Brooklyn, saw her hours cut and schedule become unpredictable in 2025 after the company implemented NiCE algorithmic scheduling software. Her pay dropped nearly 20% as the company reduced downtime between calls and imposed mandatory unpaid time off. As a single mother of three, Valerus has prioritized her internet bill over utilities to maintain remote work. Over 200 interpreters have signed a petition protesting the changes, and workers are attempting to unionize with the Communications Workers of America while the company pilots AI for routine interpretation tasks.