Virgin Australia Extends COVID-19 Flight Credit Expiry Date
نظرة سريعة
- Virgin Australia has extended the expiry date for travel booked using COVID-19 flight credits to late May 2027, following customer and consumer advocate pressure.
- Customers must still spend credits by June 30, but can now fly later.
- The airline held $93 million in unclaimed credits.
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لماذا يهم
Virgin Australia faced pressure from customers and consumer advocates to extend the expiry date for flight credits issued during COVID-19 travel bans.
Virgin Australia has extended the expiry date for travel booked using flight credits issued during COVID-19 travel bans after pressure from customers and consumer advocates.
The airline had originally said travel vouchers issued after flights were cancelled during the pandemic would expire on June 30.
Customers were also told they would need to fly by that date as well.
However, as the deadline approached, the airline faced increasing criticism and calls to issue refunds instead.
Customers will still need to spend those credits by June 30.
However, the airline this morning announced customers will now be able to use those credits for flights up to "late May 2027".
According to a financial outlook published in late February, the airline held about $93 million in unclaimed COVID-19 flight credits.
أسئلة مفتوحة
- Will refunds be offered as an alternative?
- Impact on airline's cash flow?