Centrica, owner of British Gas, plans to cut 1,300 jobs (800 new, 500 confirmed) from call centres and back office over two years, citing changing customer behaviour towards digital channels. This comes as retail profits rose despite falling customer numbers and an expected £112m compensation payout.
Centrica, owner of British Gas, will cut 1,300 call centre jobs over two years, citing a 20% reduction in customer calls and a preference for digital channels. CEO Chris O'Shea stated AI isn't the main driver, but the company is deploying AI tools. This comes as retail profits rose despite customer losses.
La serie "Elsbeth", spin-off di "The Good Wife", segue l'eccentrica avvocata Elsbeth Tascioni a New York mentre aiuta la polizia a risolvere crimini con metodi non convenzionali. Interpretata da Carrie Preston, la serie unisce casi episodici e sviluppo del personaggio, consolidando la sua identità nel panorama crime.
There will still be a need to have gas in the wings to keep the lights on, so the financials stack up on Severn plant purchaseThe eye-catching non-Hormuz news in energy-land last month was that Great Britain is set for a record-breaking summer for wind and solar power generation. The national energy system operator even thought there could be periods – a sunny weekend or a bank holiday afternoon of low demand, for example – when more renewable power would be available than the electricity grid needed.So, on the face of it, it is an odd moment for Centrica, owner of British Gas, to fork out £370m to buy a 16-year-old combined-cycle gas turbine plant in south Wales. After all, the government’s clean power plan imagines that, come 2030, Great Britain’s entire fleet of gas plants will be used to generate only 5% of its electricity, down from 31.5% in 2025. Continue reading...
