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customer feedback

Steady2 stories2 sourcesLast updated: 5/9/2026

Related Topicssalesforce ai roadmap agentic ai agentforce enterprise software product development llm ai agents

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4/30/2026AI summary

Salesforce crowdsources AI roadmap through weekly customer feedback loops

Salesforce is using an intensive customer feedback strategy to shape its AI product roadmap, meeting with some customers as often as once a week to gather real-time input on its agentic AI offerings. The company launched Agentforce in late 2024 and credits its customer-driven approach for enabling rapid product releases in voice AI and Slack tools. Enterprise customers like travel platform Engine and federal credit union PenFed participate in weekly meetings with Salesforce engineering teams, influencing product development and gaining early access to new tools.