HDFC Bank Introduces Double OTP System for Senior Citizens in Gurugram, Faridabad
Quick Look
- HDFC Bank launched a voluntary double OTP system for senior citizens (60+) in Gurugram and Faridabad.
- This security measure requires verification from both the account holder and a trusted contact to prevent cyber fraud and financial losses.
AI-generated summary
Why It Matters
HDFC Bank has introduced a new voluntary double OTP system for senior citizens (aged 60 and above) in Gurugram and Faridabad. This initiative, supported by Haryana Police, aims to enhance security for bank accounts and protect individuals from cyber fraud and financial scams.
Senior citizens in Gurugram and Faridabad now have enhanced security for their bank accounts. HDFC Bank has introduced a double OTP system. This initiative ensures money transfers only occur after verification from both the account holder and a trusted contact. This voluntary facility aims to protect individuals over 60 from cybercrimes and financial losses.
Listen to this article in summarized format
IPS Upasana who is the SP/CID of Haryana Police has announced on X, a new key initiative for the benefit of senior citizens (individuals aged above 60 years and aboveage) to protect them from cyber fraud, digital arrest and other scams involving money. This key initiative is the double OTP system.
Under the double OTP system, both the senior citizen (the account holder) and a trusted contact of theirs or their family will receive two OTPs. Once both the OTPs are given to the bank, then only money can can be transferred; else it will be stopped.
Haryana Police said on X: “A Key Initiative for the Safety of Senior Citizens — “Double OTP System. Now, during banking transactions, the Authentication OTP will be sent not only to the account holder's mobile but also to their Trusted Contact/family member's mobile. The amount will be transferred only after verification of both OTPs. This facility is voluntary for senior citizens aged 60 years and above. Currently implemented by HDFC Bank in Gurugram and Faridabad.”
Also read: India to use AI to protect consumers from money mule banking cyber fraud, announces Home Minister Amit Shah
According to a report by Hindustan Times, Vipin Gupta, project’s nodal officer, HDFC Bank, said that it was DGP Haryana Ajay Singhal who had mooted the plan after which the bank had started working on the project from April 14, 2026 and now at least 50 branches in Gurugram and Panchkula are giving the facility to senior citizen.
The report quoted Singhal saying: "We are contacting them too to avail it. We are making backend changes to make this security feature technically viable.”
IPS Upasana in a video which was also shared by Haryana Police said that under this system senior citizens can prevent loss of money in cyber crimes including digital arrest as the money from their bank will only be transferred once the bank verifies the double OTP.
Open Questions
- What is the process for a senior citizen to voluntarily opt-in for this double OTP system?
- How many senior citizens have already availed this facility?
- What is the timeline for expanding this service to other branches or regions?
- Are there any associated costs or fees for this service?
