MPs say student loan comparisons to phone contracts were 'mis-selling'

Comparing student loan repayments to phone contracts or cinema tickets "amounted to mis-selling" by government, a group of MPs has said.

In a new report, the Treasury Committee also said students were not told clearly enough loan terms could change retrospectively, and called for a U-turn on the decision to freeze the income threshold at which some graduates start repaying their loans.

Last year, Chancellor Rachel Reeves said the repayment threshold for students with Plan 2 loans would be frozen at £29,385 between 2027 and 2030, instead of rising with inflation.

Both the government and Student Loans Company said the committee had made "an important contribution" to the student finance debate.

A spokesperson for the Student Loans Company said they "recognise the importance of ensuring that students and borrowers across all repayment plans have access to clear, accurate and timely information about student finance".

A government spokesperson said ministers were "already taking decisive action" and would "continue to look for ways to make the system fairer for students, graduates and taxpayers in a financially sustainable way".

Plan 2 loans were taken out by students in England between September 2012 and July 2023, and are still issued in Wales. Graduates automatically pay back what they earn above the repayment threshold at a rate of 9%.

Freezing that threshold means graduates start repaying their loans sooner, or pay more as their salaries increase with inflation while the threshold remains the same.

The committee's report referenced a BBC investigation which found the government compared student loan repayments to £30-a-month phone contracts in promotional presentations to teenagers a decade ago.

As this was "inaccurate for higher earners", that "amounted to mis-selling", the report said.

The committee noted that while the government's student loan policies were exempt from consumer protection laws, it expected the government "to comply with not only the law, but basic fairness and common decency".

Oliver Gardner, founder of campaign group Rethink Repayment, said the inquiry had concluded "what we have known for years".

"The student loan system is unfair, unsustainable and in urgent need of reform," he said.

Lewis Wilson, from the National Union of Students, said the next Labour administration could bring in "immediate fixes" by raising the repayment threshold and lowering the repayment rate, but said the system needed "fundamental reform" in the coming years.

Laura-May Nardella said she remembered having her future loan repayments compared to a mobile phone contract when she was a teenager.

Now 31, she said her repayments actually total hundreds of pounds a month.

"If I look at my 2025 repayments, I've paid over £3,000," she said.

"That isn't a phone bill. That's three brand new phones."

Despite that, the Cambridge graduate, who now works in HR, said her overall debt had actually gone up rather than down.

That's because, as a higher earner, her loan debt has accrued interest at a rate of 6.2%.

"That is the most difficult thing when it comes to the Plan 2 loan - that it feels like you're not chipping away," she said.

"It's quite psychologically difficult. And it's not how it was sold to us at the time."

She said she felt "very fortunate" to have been able to buy a house with her husband, but that their student loan debt "hangs over our heads".

"Imagine where that money could have gone. It could have gone into retirement planning, it could have gone into funding for future plans, things like children,"

"It's an unfair loan and an unfair burden to put on young people."

She is just about to complete her undergraduate degree at the University of Greenwich and has £50,000 worth of student debt.

She has been trying to secure a work placement, with the aim of continuing her studies and ultimately realising her dream of becoming an architect.

But having sent off dozens of applications, she said she felt under pressure to find paid employment quickly to try and avoid her student loan taking on too much interest.

"It's quite rough," she said. "If I don't get a job, I can't pay back the student loan. And it's just going to sit there accumulating for a long amount of time.

"So the sooner I get a job, the better."

She said she would like to see more apprenticeship routes for young people, and more employment opportunities for graduates.

"Sure, everyone wants a graduate, right?"

"But no one wants to hire one."