Telstra Addresses Secondary Issue Affecting Triple Zero Calls After Outage
Quick Look
- Telstra has identified a secondary issue impacting Triple Zero calls following an earlier outage.
- Calls may result in an error message and attempt to connect to an alternative network, with welfare checks conducted for failed calls.
AI-generated summary
Why It Matters
Telstra experienced an outage that has since been restored, but a secondary issue affecting emergency calls has been identified.
While we've restored the issue that caused today's outage, we've identified a secondary issue impacting some calls, including Triple Zero.
In these cases, when you call Triple Zero you will receive an error message and your phone will try to connect to an alternative mobile network.
As part of our back-up process, we will complete a welfare check where we detect a failed Triple Zero call.
We're working urgently to resolve this issue.
While we've restored the issue that caused today's outage, we've identified a secondary issue impacting some calls, including Triple Zero," it read.
"In these cases, when you call Triple Zero you will receive an error message and your phone will try to connect to an alternative mobile network.
"As part of our back-up process, we will complete a welfare check where we detect a failed Triple Zero call.
"We're working urgently to resolve this issue."
Open Questions
- What is the secondary issue?
- How widespread is the impact on Triple Zero calls?
- When will the secondary issue be fully resolved?
