Unsafe travel adaptors sold online may put holidaymakers at risk, consumer group warns

Brits going on holiday abroad this summer have been warned to watch out for dangerous travel adaptors, after an investigation suggested thousands may be for sale online.

Consumer safety group Electrical Safety First (ESF) tested 14 products from AliExpress, Amazon Marketplace, eBay and TikTok Shop - and found they all failed to meet UK safety requirements.

It said in some instances the devices could expose users to risk of serious electric shock or electrocution.

AliExpress, Amazon, eBay and TikTok all said they had removed the products ESF flagged from sale, and that they treated product safety as a top priority.

Giuseppe Capanna, ESF product safety engineer, urged those heading abroad this summer to think before they buy.

"What looks like a bargain could come at a much higher cost," he warned.

Capanna also said shoppers should buy travel adaptors from trusted retailers so they can travel with confidence.

ESF tested six regular travel adaptors and eight universal adaptors it suspected could pose safety concerns.

To be sold in the UK, adaptors must not have accessible live parts and only one set of pins should come out at a time.

But the charity found multiple sets could be exposed simultaneously in six out of eight of the universal adaptors it tested.

None of the eight met the required dimensions and mechanical strength, while some pins snapped off under force during tests.

ESF said anyone who tried to remove a broken pin from a socket would be at risk of electric shock.

The six basic travel adaptors also presented fire safety concerns in tests.

These included missing safety shutters, missing fuses and oversized pin holes.

The Office for Product Safety and Standards has noted such concerns when issuing alerts for travel adaptors.

For instance, it recently ordered the recall of one product, saying it lacked safety shutters, and rejected the import of another, saying it presented a serious risk of fire because it did not meet UK plug dimension requirements.

Online reviews seen by ESF also sparked concerns about how widely the devices it tested may have been purchased and used.

In one review on Amazon Marketplace, a user claimed the device fell apart in their hands and they could have been electrocuted if this had happened during use.

"We require all products offered in our store to comply with applicable laws, regulations and our own policies," said an Amazon spokesperson.

"The products identified have been removed from sale."

They added: "If we discover a product was undetected by our automated checks, we address the issue immediately and refine our controls."

Meanwhile a review of a universal travel adaptor on AliExpress claimed it exploded while in use.

An AliExpress spokesperson told the BBC it had removed the products flagged by ESF and was contacting affected customers to initiate a recall.

"We have also launched a wider review of universal travel adapter listings where all plug pins are shown extended at the same time," they said, adding AliExpress would restrict listings with this unsafe characteristic until corrected by the seller.

An eBay spokesperson said they combine technology, AI-supported monitoring and specialist teams to help maintain a safe and trusted marketplace, adding its efforts have prevented millions of potentially unsafe items from being listed every year.

TikTok said it robustly enforced it policies, with 99.5% of the violative products it remove taken down before they are listed.

But ESF believes the government should do more to hold online sellers to account.

"Shopping in the UK is currently far too dangerous," said Capanna.

"These platforms claim customer safety is a priority, yet our investigations show that, in reality, they perpetually fail to prevent dangerous goods being made freely available to the public."

It has called for online marketplaces to be made legally responsible for products sold on their sites, saying this would help protect consumers from dangerous electrical goods.

Consumer group Which? recently said it discovered phone chargers for sale online that posed similar dangers to users.

"Badly designed electricals can have life-altering - even fatal - consequences," said head of consumer protection Sue Davies.

"It's appalling that online marketplaces continue to fail to prevent dangerous products from reaching consumers, despite countless warnings."