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BackWowcher apologises for 'unacceptable' marketing email referencing crocodile attack
Wowcher apologises for 'unacceptable' marketing email referencing crocodile attack
Developing
BBC Business6/21/2026Business2 min readUnited Kingdom

Wowcher apologises for 'unacceptable' marketing email referencing crocodile attack

Quick Look

  • Wowcher has apologised for a marketing email with the subject line "Snap up these deals quicker than a croc can catch a kid!" sent shortly after a toddler was attacked by crocodiles at a zoo.
  • The email caused outrage on social media, and the company expressed deep regret for the "unacceptable" wording, especially given the young child's critical condition.

AI-generated summary

Why It Matters

A three-year-old boy was attacked by crocodiles at Johnsons of Old Hurst zoo. Wowcher sent a marketing email referencing the incident, causing public outrage.

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Discount website Wowcher has apologised after a marketing email appeared to reference a crocodile attack on a toddler at a zoo.

A three-year-old boy is understood to have been attacked by at least one crocodile after ending up in their enclosure during a family trip to Johnsons of Old Hurst near Huntingdon, Cambridgeshire, on Thursday.

An email sent to Wowcher customers on Saturday featured a list of getaways and activities under the subject line: "Snap up these deals quicker than a croc can catch a kid!"

Screenshots were shared across social media prompting outrage, with Wowcher later saying in a statement that it was extremely sorry for the "unacceptable" wording.

The firm added: "It should never have been written, it was never approved for use. The responsibility sits with us and we are urgently reviewing how our processes failed.

"We recognise the hurt and distress it has caused, particularly for the young child's family at this unimaginably difficult time."

The little boy was pulled from the crocodile enclosure by zoo staff and is now in a critical but stable condition at Addenbrooke's Hospital.

Following the incident, a 30-year-old man was arrested on suspicion of attempted murder and subsequently bailed because he was "unfit for interview".

Police were called to the zoo at 13.24 BST on Thursday by the ambulance service and said the boy, who was not known to the man, had suffered serious injuries "while in the enclosure".

Open Questions

  • How did the child end up in the enclosure?
  • What is the full extent of the child's injuries?
  • What are the zoo's safety protocols?

Related Topics

This article was originally published by BBC Business.

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