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Steady10 stories7 sourcesLast updated: 2d ago

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Pet insurance cancellations leave owners facing thousands in vet bills as complaints soar
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Business·4/21/2026AI summary

Pet insurance cancellations leave owners facing thousands in vet bills as complaints soar

Pet owners are facing thousands of pounds in vet bills after insurers cancelled policies or rejected claims, a BBC investigation has found. One owner was left with £8,000 to pay after her policy was terminated following a confirmed claim. Complaints to the Financial Ombudsman about pet insurance rose 59% in 2024-25, with 42% upheld. Consumer group Which warns companies are not being clear about policy coverage.

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