UK Nursery Chain Bright Horizons Faces Safeguarding Concerns from Ofsted

One of the UK's largest nursery chains may not be meeting safeguarding and welfare requirements, according to the education regulator.

Ofsted served Bright Horizons, which operates 247 nurseries, a compliance notice after checks between October 2025 and June identified "significant weaknesses in organisational safeguarding leadership, governance, oversight and practice".

The Ofsted scrutiny was prompted by "concerns following a serious safeguarding incident" last September. Ofsted issued the notice on Monday and said it would "monitor their progress closely".

Bright Horizons, which has until 1 August to improve, said while it was "disappointed", it is "taking the matter extremely seriously".

The Ofsted report says the majority of settings "continue to meet requirements", but "the provider has not demonstrated that it can ensure safeguarding is consistently effective across its provision".

It carried out 172 inspections, site visits and "direct engagements" with senior staff and found breaches in 69 settings.

One Bright Horizons nursery in north-west London, which employed Vincent Chan who carried out 56 sexual offences including abusing children, closed in May 2025.

Some of the parents of children at that nursery are taking steps towards a judicial review.

Sir Martyn Oliver, His Majesty's chief inspector, said: "The outcome summary we've published today sets out clearly what the Bright Horizons group must do, and by when.

"My message to parents is to read your nursery's latest inspection report or update on the Ofsted website. The majority of Bright Horizons nurseries are meeting requirements.

"We have already published reports and updates on all of the nurseries that we visited – today's action is about identifying improvements that need to happen at a management level within the Bright Horizons group."

In a statement, Bright Horizons said: "The safety and well being of the children in our care is always our first priority.

"On those rare occasions when our practice falls short of the standards we and our families rightly expect, we recognise that this is not acceptable and we act quickly and decisively to address the concerns identified.

"We continue to focus on consistently embedding our strong safeguarding culture across all our nurseries."

Separately on Monday, the regulator said it would carry out an extra 3,000 unannounced nursery inspections a year in England from September.

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