Centrica, owner of British Gas, plans to cut 1,300 jobs (800 new, 500 confirmed) from call centres and back office over two years, citing changing customer behaviour towards digital channels. This comes as retail profits rose despite falling customer numbers and an expected £112m compensation payout.
Centrica, owner of British Gas, will cut 1,300 call centre jobs over two years, citing a 20% reduction in customer calls and a preference for digital channels. CEO Chris O'Shea stated AI isn't the main driver, but the company is deploying AI tools. This comes as retail profits rose despite customer losses.
Experts criticize One Nation's health policies, ATO call centre workers face a 40% pay gap, and questions linger over a Kenyan woman's death in Sydney. Plus, updates on international relations, sports, and politics.
Workers at Australian Taxation Office (ATO) outsource call centres earn up to 40% less than public service staff doing the same job. Landmark "same job, same pay" hearings will determine if these workers should receive equal pay, potentially impacting the ATO's reliance on private operators like Probe, Concentrix, and Serco.
