Ovo Energy will pay over £10m after Ofgem found inadequate monitoring of vulnerable customers with prepayment meters posed a risk of harm. The settlement includes £7m to Ofgem's redress fund and £3.4m in credit/debt relief for customers, plus £1.1m for rural Scottish customers.
British Gas will pay up to £112m in compensation and debt write-offs for forcibly installing prepayment meters in thousands of homes during the 2022 energy crisis, following an Ofgem investigation.
British Gas agrees to pay £20m into a redress fund and write off up to £70m of vulnerable customers' debt after Ofgem investigation into forced prepayment meter installations by debt agents.
British Gas agrees to £20m redress fund and up to £70m debt write-off after Ofgem investigation into unauthorized prepayment meter installations in vulnerable customers' homes.
One of Kerry Kershaw's victims was a 49-year-old man with learning disabilities.
One of Kerry Kershaw's victims was a 49-year-old man with learning disabilities.
Kelly Kershaw, 54, a Nationwide Building Society cashier in Caernarfon, stole from vulnerable customers including an 85-year-old stroke victim and a 49-year-old man with learning difficulties to fund an extravagant lifestyle. Colleagues became suspicious after seeing her social media posts showcasing expensive holidays to Africa, Paris, Tuscany, Dubai, and the Caribbean, plus a BMW convertible. She was caught through an internal investigation launched in October 2024 after suspected signature forgery and unauthorized cash withdrawals.
