From October 1, marketplaces are required to return money for goods within 10 days

Starting from October 1, marketplaces are required to return money to customers for goods within 10 days from the date of filing a return request.

Previously, marketplaces independently determined the timing of refunds for returned goods.

On October 1, the law on the platform economy comes into force in Russia, regulating the activities of digital platforms.

MOSCOW, September 30 - RIA Novosti. Starting from October 1, marketplaces are required to return money to customers for goods no later than 10 days from the date of filing a return request, it follows from the law coming into force.

Previously, marketplaces themselves decided when to transfer money for returned goods. However, the refund often takes place within a few hours.

From October 1, a standard return period will be introduced for marketplaces in accordance with the consumer protection law.

“The consumer’s demands for ... return of the amount of money paid for the goods, as well as the demand for compensation for losses caused to the consumer as a result of the sale of goods of inadequate quality or the provision of inadequate information about the product, must be satisfied ... within ten days from the date of presentation of the corresponding demand,” the law says.