Lotte affiliate ‘GiftL’, customer personal information leaked through hacking

Name, mobile phone number, refund account, etc. leaked

(Seoul = Yonhap News) Reporter Han Joo-hong = Some customers' personal information was leaked due to hacking at Lotte's mobile gift certificate service 'Giftiel'.

Spoon Co., Ltd., which operates GiftL, is a subsidiary of Daehong Communications, an advertising company affiliated with Lotte Group. Giftel issues and sells mobile exchange vouchers for Lotte affiliated brands.

According to the distribution industry on the 25th, Spoon announced on the 22nd that it had confirmed that some customers' personal information was leaked due to unauthorized access from outside. Leaked items include name, mobile phone number, email address, and refund account number.

Spoon said that immediately after becoming aware of the incident, it blocked the attacking IP and strengthened system access control. He also explained that he reported it to security agencies and related ministries and requested an investigation. We are currently conducting a joint investigation with related agencies, strengthening database access monitoring, and preparing measures to prevent recurrence.

Customers whose personal information has been leaked are individually notified via text message (MMS).

Spoon advised customers to be cautious of texts, emails or calls from unknown sources and not to click on suspicious links. Additionally, if financial fraud abusing leaked account information is suspected, it is recommended to check the account status through the integrated account information management service.

In a notice, Spoon said, "We once again deeply apologize for failing to safely protect our customers' valuable information," and added, "We will do our best to prevent further damage and prevent recurrence."