Yeongdeungpo-gu District Head's direct 'communication phone' receives over 3,000 complaints... “Active communication and resolution”

Yeongdeungpo-gu, Seoul (Chief Cho Yu-jin) announced on the 11th that over 3,000 opinions from residents were received through the 'communication phone' opened directly by the district mayor and reflected in district administration within 100 days of opening.

'Sotong Phone' is a system where a text message is sent to a dedicated number (010-6400-8450) without separate identity verification or administrative procedures, and the district mayor personally checks the contents and informs the result of the processing.

A total of 3,035 cases were reported after opening on August 3.

An average of 30 text messages are received per day, and it is said that it has established itself as a hotline between residents and the district mayor.

When looking at the received text messages by type, the urban and housing sectors, such as redevelopment/reconstruction, streetscape, roads, and flood control, accounted for the most with 1,241 cases, over 40% of the total. This was followed by 613 cases in the areas of transportation, parking and safety, 542 cases in the areas of health and environment, and 278 cases in the areas of welfare and employment.

Among the complaints received through the communication phone, the district explained that living issues such as improving the width of sidewalks near Dangsan Station and Seonyudo Station, maintaining street lights and floor traffic lights, and repairing broken exercise equipment in the park were resolved, and complaints that had been neglected for a long time because the handler was unclear were also addressed.

The district added that in response to complaints requesting noise-prevention traffic lights due to the roaring noise of vehicles at night, the district mayor is resolving the complaints through active communication, such as by calling directly and finding out that what the residents actually wanted is 'noise-prevention traffic signs' and taking immediate action.

A resident who received a call from the district mayor after suggesting the maintenance of a pedestrian path through a communication phone said, "I was surprised because I thought it was an artificial intelligence (AI) automatic guidance voice," and added, "The sight of the district mayor personally taking care of the site and calling to inform me of the results increased my trust in the administration."

District Mayor Cho Yu-jin said, "Communication with residents must become a daily routine so that we do not forget our duties. We will systematically compile the civil complaint data received into statistics and actively reflect them in policies, and we will actively seek solutions for repeatedly raised issues through system improvement."