Gopax, a virtual asset exchange, suspends deposits, withdrawals and trading due to hacking threats (comprehensive)

(Seoul = Yonhap News) Reporter Yoo Dong-hyeon = Gopax, a virtual asset exchange, received a hacking threat email and suspended deposit, withdrawal and trading services to protect user assets.

Work is also underway to transfer all virtual assets held to a cold wallet that is separate from the Internet.

According to the virtual asset industry on the 6th, Gopax suddenly suspended virtual asset deposit and withdrawal services at around 2:55 pm on the same day after receiving a threatening email from a group claiming hacking.

Then, at around 3:53 p.m., the sales service also stopped.

The company explained that although the true nature of the hacking threat has not been confirmed, it has taken preemptive action to protect user assets.

Due to the service interruption, virtual asset deposits were temporarily suspended, and general withdrawal functions through the web and apps were also unavailable.

Users who wish to withdraw money can apply separately through the Customer Support Center. Received withdrawal requests are processed manually sequentially through internal verification and approval procedures.

Due to the suspension of trading services, all existing unfilled orders were canceled.

The service resumption schedule has not yet been determined.

Gopax plans to transfer all user assets remaining in hot wallets to cold wallets for storage.

However, it is reported that no actual property damage has occurred to date.

A Gopax official said, "We have received an email from a group claiming hacking, but it has not yet been confirmed whether there is an actual threat. Even if there is inconvenience to users, we are responding by prioritizing asset protection."

Gopax was previously hacked and some user information was leaked.

Since early September, abnormal access has occurred to some user accounts, resulting in the loss of personal information of seven users and two current and former executives, and additional information leaks were confirmed last month.

The connection between this hacking threat email and the personal information leak incident that occurred earlier has not yet been confirmed. Gopax is still investigating this as a separate matter.