Five small business organizations, Coupang Eats failure, “We need to calculate losses and compensate”

(Seoul = Yonhap News) Reporter Jeong Soo-yeon = Five organizations related to delivery platforms, including the Korea Federation of Small Businesses, urged Coupang and Coupang Eats to “come up with a compensation plan” for the large-scale computer errors that occurred on the 9th.

The Small Business Association, Korea Federation of Merchants, Korea Federation of Restaurants, Korea Franchise Industry Association, and Korea Café Owners' Cooperative issued a statement on the 11th, saying, "The computer network error situation was not only inconvenient, but directly threatened the right to survival of small business owners."

They said, “We must not ignore the damage and cries of restaurant workers who rely on late-night delivery sales and online small business owners who have not even been able to get proper sales opportunities despite spending expensive promotions and advertising costs.”

At the same time, he urged, "Coupang should transparently calculate the business losses of small business owners due to this connection failure and quickly prepare a practical and comprehensive compensation plan for damages, including refunds of advertising fees."

Delivery orders through Coupang Eats stopped due to a system error that occurred for over two hours starting at midnight on the 9th.

There have been cases where a computer failure occurred after accepting an order and the cooking completion button could not be pressed, or the rider arrived at the store but could not deliver because it was difficult to verify the customer's address.

Coupang Eats plans to pay 3,000 won coupons to customers who cancel their food orders, and compensate restaurant owners for cancellations after ordering.