Marketplaces in Russia will maintain free returns of goods, ADC said

Brief retelling from RIA II

On October 1, the law on the platform economy came into force in Russia, which gives marketplaces the right to charge fees for returning goods.

The largest Russian marketplaces, such as Wildberries, Ozon and Yandex Market, do not plan to change the return conditions and introduce a fee for the return of quality goods.

Marketplaces are interested in keeping the purchase and return process simple and convenient for users.

MOSCOW, October 7 - RIA Novosti. Russia's largest marketplaces do not plan to change the usual conditions for customers to return goods after the law on the platform economy comes into force, which gives them the right to charge a fee for this, the Association of Digital Platforms (ADP) told RIA Novosti.

On October 1, the law on the platform economy came into force in Russia. It establishes the obligation of platforms to ensure the possibility of returning goods to the seller through the order pick-up point if the delivery was carried out using the platform’s logistics infrastructure. In this case, the costs of return delivery of goods of proper quality in case of refusal of purchase may be borne by the buyer.

“The largest Russian platforms do not plan to change the scenarios familiar to users and introduce fees for the return of quality goods. So, in particular, for users of Wildberries, Ozon and Yandex Market, the return procedure will remain the same,” the ADC reported.

They explained that the sites are interested in ensuring that the purchase and return process remains as simple and user-friendly as possible. Moreover, platforms continue to develop services that make this process easier.

“If the buyer wants to refuse a prepaid product at the point of delivery, for example, if it does not fit, there is no need to fill out an additional application. An employee at the point will check the product for defects and accept it back,” the association added.

The buyer can also contact the seller via chat on the site and submit a return request if any defects are found - the decision is made by the seller. If the issue cannot be resolved, marketplace support may be involved in the review of the situation.