Rospotrebnadzor issued a warning to the organizers of Kanye West concerts in St. Petersburg

Rospotrebnadzor issued a warning to the organizers of rapper Kanye West's concerts in St. Petersburg. This is stated in the department’s response to a request from State Duma deputy Mikhail Romanov of the 8th convocation; the document is available to TASS.

The reason was the provisions of the public offer, which the department considered to violate consumer rights, as well as the sale of tickets for performances in the absence of a concluded agreement with the concert venue.

An audit of the organizer Say Agency (“Say Agency”) was carried out by the interregional department of Rospotrebnadzor for St. Petersburg and the Leningrad region. The agency stated that it had found conditions in the text of the company’s public offer that infringed on the rights of buyers.

“It has been established that the terms of the public offer of Say Agency LLC contain unacceptable conditions that infringe on the rights of consumers,” the response says.

In addition, the organizers posted on the website of Kanye West's Russian tour information about the concerts planned for October 10 and 11. Users could select seats and pay for tickets, although there was no agreement with the site to host events.

According to Rospotrebnadzor, such a publication “indicates that Say Agency LLC is providing consumers with false information about the location of the concerts.”

The department also reminded about the rights of spectators when changing the conditions of the event. If the concert is cancelled, replaced by another event or postponed to another date, the organizer is obliged, at the initiative of the visitor, to return the full cost of the ticket.

If an event is cancelled, the buyer may send a written statement to the organizer requesting a refund. Rospotrebnadzor added that its specialists are ready to go to court to protect the rights of the citizen who sent an appeal to the deputy.