On November 2, Ping An of China officially became the official sponsor of the 2026 APEC meeting, customizing a full-process insurance service plan for the meeting, providing exclusive risk protection of more than 400 million yuan, covering key scenarios such as welcome reception, volunteer services, and conference operations, and fully escorting the smooth holding of this event.
While providing insurance protection for the conference, Ping An of China relied on its "comprehensive financial + medical and elderly care" advantages to upgrade a series of special services such as cross-border facilitated payment, medical and health care, and city sightseeing based on the actual needs of overseas guests coming to China to fully support the "Asia-Pacific Appointment". For a long time, Ping An of China has relied on its comprehensive financial advantages and financial technology capabilities to provide insurance, cross-border finance, and digital technology services that have fully covered 21 APEC economies, deeply promoting the coordinated development of Asia-Pacific economic and trade exchanges and industries.
Tailor-made protection plan, weaving a tight safety net for the grand event
In response to the actual needs of this APEC meeting, Ping An Property & Casualty adhered to the principle of "one scenario, one plan" to customize a protection plan, providing a package of insurance protection including personal insurance, public liability insurance, and property all risks to protect the international event.
Provide all-round protection and build a strong "personnel + conference affairs" risk barrier. In terms of personnel protection, a personal accident protection plan is customized for members of the welcome team, providing accidental medical treatment, hospitalization allowance, acute illness and other common risk protections. Design a bearer insurance plan for volunteers, team leaders, service staff, etc. to improve insurance efficiency and security convenience. In terms of conference operation, Ping An Property & Casualty provides property all-risk and public liability insurance protection. Among them, a property protection plan with a total insured amount of approximately 7.45 million yuan is designed for the conference registration center.
Full-process service, "save worry, time, and money." In advance, on-site presence was arranged at important rehearsal venues, equipped with ambulances, professional first aid personnel and claims adjusters, and emergency supplies such as first-aid kits were provided; during the incident, multiple rotating teams were set up to be on-site, equipped with survey specialists, casualty specialists and bilingual service personnel in Chinese and English, and provided at the meeting Exclusive service stations are set up around the site to provide rapid medical assistance and assistance in case of sudden physical discomfort or accidental injury. Afterwards, an exclusive green channel for claims settlement is opened, and services such as advance payment of outpatient and inpatient medical expenses are provided to create a claims settlement experience that is "worry-free, time-saving, and money-saving".
Omni-channel linkage, "online + offline" improves service experience. On the online service side, relying on the "Safe Good Car Owner" and "Safe Good Life" double good platforms, a special area for the grand event was built, and a green travel campaign of "earning points by stopping the vehicle" was launched to guide customers to travel off-peak and green. A bilingual customer service hotline has been opened offline and a vanguard team of claims settlement members has been established; quick evacuation and direct compensation points and escort service points have been set up on the main roads in the controlled area, entrances and exits of Shenzhen Expressway and core venues, and quick withdrawal and quick compensation processing will be implemented for all accident cases in the controlled area during the event.
Upgrade financial, medical, travel, and tourism services to ensure safety and security
Ping An Group has organized various professional companies to upgrade and launch a series of special services based on the actual needs of foreigners coming to Shenzhen, covering areas such as travel protection, cross-border payments, medical health, and city sightseeing. It serves the "Asia-Pacific Covenant" with the power of comprehensive finance and adds color to the APEC "Year of China".
In terms of cross-border payments, Ping An Bank's branches in Shenzhen have full coverage of foreign currency exchange services offline, supporting cash exchange in 10 major currencies such as US dollars, euros, and Japanese yen. Foreign currency exchange machines have been deployed in key APEC business districts, and ATMs support tens of thousands of currencies. Star foreign card cash withdrawal, key merchants have full coverage of foreign card acceptance; online, foreigners can directly open an account with valid documents, the Pocket Bank APP has been upgraded to the English version, the 95511 telephone self-service menu has been simultaneously optimized and a direct English customer service channel has been established.
In terms of medical health, Ping An Good Doctor has launched the exclusive service "Ping An GlobalCare", which combines online consultation + offline accompanying consultation. Senior family doctors certified by Peking University Medical Center provide one-on-one audio and video consultation online. It supports real-time translation in 19 languages, can be easily logged in with mobile phone numbers from 198 countries and regions, and can respond in as fast as 30 seconds. Offline, we work with Ping An Health Insurance to provide timely and efficient end-to-end medical accompaniment services, helping to alleviate the language barriers, unfamiliarity with the procedures and other problems faced by foreigners coming to China for medical treatment.
In terms of travel protection, Ping An Property & Casualty has created a bilingual "insurance + service" system in Chinese and English for international conference guests, foreign business people and overseas tourists, and upgraded and launched the "Ping An Travel" APEC protection service: it has set up a bilingual rescue dispatch center equipped with English professional coordinators to achieve the fastest 15-minute response from receiving the police to the departure of the rescue team; the bilingual customer service team responds 24 hours a day, and provides the fastest same-day compensation for cases under 10,000 yuan, and provides services such as advance payment of medical expenses, assistance with family visits, and cross-border medical transport.
In terms of city sightseeing, the 116th-floor Cloud Sightseeing Floor of Ping An Financial Center, a landmark of Shenzhen, is one of the main attractions for foreign guests visiting Shenzhen. During the APEC period, the "APEC Exclusive Package" will be launched, and the "China Solution·Technology Innovation Internet" Shenzhen Science and Technology Innovation Exhibition will be held on the tourist floor, and the China Central Radio and Television Station will be linked to carry out intangible cultural heritage special exhibitions, people-to-people and cultural exchanges and other major activities. At the same time, Ping An Life, Ping An Property & Casualty, Ping An Securities, Ping An Fund and other institutions actively recruit volunteers with multi-lingual abilities and form special volunteer service teams that have completed AED emergency rescue training to participate in urban volunteer service activities.
Innovative cooperation serves the Asia-Pacific and writes a new chapter of common prosperity
The Asia-Pacific region is the most dynamic growth pole of the global economy. As a leading international "comprehensive financial + medical and elderly care" service group, Ping An continues to deepen cooperation with various economies in the Asia-Pacific and is deeply involved in Asia-Pacific economic and trade exchanges and coordinated industrial development. Its insurance protection, cross-border finance, and digital technology services fully cover 21 APEC economies.
Give full play to the role of insurance protection and protect Asia-Pacific infrastructure. Infrastructure construction is an important cornerstone of Asia-Pacific economic growth. Ping An Property & Casualty has innovatively built an integrated solution of “insurance + technology + local services”. Among them, Ping An Property & Casualty underwrites the Mendarang Hydropower Station project in Indonesia with an insurance amount of up to RMB 18 billion. It innovatively builds "technology empowerment + risk control services" and provides a Chinese solution that is both safe and economical for ultra-large cross-border infrastructure projects. Relying on the global emergency rescue service system, Ping An Property & Casualty innovatively launches the "Ping An 24" global emergency rescue and protection plan, creating a service model of "prevention first, rescue later, compensation later", covering more than 230 countries and regions around the world, providing 7*24-hour emergency medical rescue and safety rescue services, and escorting the global development of Chinese enterprises.
Create cross-border financial services and promote high-quality development of the industry. In recent years, the pace of globalization of industries such as new energy and digital infrastructure has continued to accelerate. Based on its cross-border financial service capabilities, Ping An Bank provides enterprises with diversified financial services such as syndicated financing, risk hedging, and online settlement, covering more than 10 APEC economies. Among them, a domestic computing company faced a tight funding problem when deploying a large data center in Thailand. Ping An Bank specially designed a syndicated financing structure of "partial underwriting + subsequent increase", successfully took the lead in organizing a syndicated loan of nearly US$700 million, and established an account agency cooperation model with the local subsidiary of a state-owned bank in Thailand, effectively assisting the construction of digital infrastructure in Southeast Asia.
Export digital technology capabilities and accelerate the digital transformation of industries. The development of financial infrastructure in Asia-Pacific countries is uneven, and there are development difficulties such as insufficient supply of digital services. OneConnect, a subsidiary of Ping An, has launched cutting-edge products and services such as digital banking core, digital insurance core, smart voice, smart vision, car ecology, and data ecology, covering more than 200 projects in 7 APEC economies. Its service targets include the top three regional banks in Southeast Asia, helping to promote the high-quality development of the digital economy in the Asia-Pacific region. Among them, OneConnect helped Philippine consumer credit institution Security Bank Finance (SBF) complete the construction of an intelligent credit system and multiple rounds of iterative upgrades. After going online, it achieved a compound annual growth rate of 25% in loan scale.
Let’s go to Shenzhen together to create a better Asia-Pacific. Ping An of China stated that it will adhere to its original intention of "finance for the people", give full play to the dual-wheel parallel, technology-driven strategic advantages of "comprehensive finance + medical care and elderly care", and use high-quality financial supply, professional risk protection and efficient emergency services to help APEC service guarantee work and contribute to the smooth hosting of the event.
