When a client named Rusty contacted crypto recovery specialist Chris Brooks in 2021, he said he and two others had won 5,000 Bitcoin in a court case, worth around $53 million at the time.
They immediately set up a Zoom call to discuss the case.
“There were three guys on the call, and one of them holds up a phone. It has like $53 million in a Bitcoin address,” says Brooks, founder and chief executive of Crypto Asset Recovery.
The men claimed they were able to withdraw as much as $300,000 a week but wanted to get the whole fortune out. If Brooks and his son, Charlie, flew to Georgia to help them crack the wallet, they would make them millionaires.
Brooks and son bought plane tickets and went the next day.
At lunch, Rusty, a 6-foot-3 Army veteran, revealed the wallet didn’t only contain 5000 BTC.
“Rusty pulls out his phone, and he shows us a billion dollars in ETH. And that’s when I was like, okay, something very odd is going on here.”
The men then drove about an hour to a strip mall owned by one of them, where they went into the back office and were handed notebooks containing dozens of recovery seeds. The pair spent the day opening wallets.
They found about $10 in Bitcoin.
Brooks never established whether the wallets they were given had previously held the BTC or ETH Rusty claimed to own. They were never reimbursed for the flight tickets either.
Losing your crypto doesn’t always mean it’s gone
For wallet recovery specialists, “lost crypto” can mean several very different things.
They aren’t recovering Bitcoin from the blockchain; they’re recovering the information needed to access a wallet that already exists.
While someone may have thrown away a hardware wallet, forgotten a password or part of their seed phrase, none of those things necessarily mean the underlying crypto has disappeared.
Bruno Krauss, co-founder and chief technical officer of recovery firm ReWallet, tells Magazine:
“If you have some missing words, then you can often recover them.”
Bitcoin’s BIP39 seed phrase standard uses a list of 2,048 words, meaning that if someone knows most of the words, specialists can sometimes systematically search the remaining possibilities. The fewer pieces missing, the more manageable the puzzle.
Password recovery can work in much the same way.
In one case, Krauss says a customer was convinced she had used her children’s names, only to remember that the password was actually a phone number connected to a local delivery service:
“She didn’t know why, but then she thought about it, and she realized, oh, okay, it was because on this day I got the package delivered to the store and I thought, okay, this would be a nice password.”
Passphrases add another layer of complexity
Bennet, a Bitcoin educator who has studied wallet security, says there is another particularly confusing category: the passphrase.
A passphrase is an additional piece of information layered on top of a seed. Enter a different passphrase, and you don’t necessarily get an error message. You can simply get another valid wallet.
“A wrong passphrase doesn’t throw an error; it succeeds and shows you a zero balance.”
So you can have the correct seed phrase and enter it correctly, and still think your BTC has vanished.
“Passphrases also don’t have any features to protect users from themselves; no list of 2,048 valid words, no checksum. So if you’ve forgotten a passphrase, it’s basically the same question again: how random was your passphrase? If it’s sufficiently random, there’s often no way to recover it.”
With lost or broken hardware wallets, even having the broken device isn’t always much help. If the wallet’s backup seed phrase survives, the keys can generally be restored on another device.
That’s why recovery specialists don’t necessarily need the original hardware, but enough information to reconstruct access to the keys.
Recovery can also mean fixing mistakes rather than recovering a lost wallet. Crypto sent to the wrong blockchain, like BNB to Ethereum, may sometimes be recoverable if the receiving wallet is under the user’s control.
Brooks says Crypto Asset Recovery has been contracted to crack more than 3,000 wallets belonging to around 1,500 people, and has cracked passwords for about 63% of them.
Sometimes you really have lost it
There is, however, a hard boundary. Bennet says:
“If your seed is truly random and you lose it completely, your Bitcoin is gone.”
That is one of the fundamental trade-offs of self-custody. A Bitcoin wallet does not have a bank-style recovery system or a central administrator who can verify your identity and restore your account.
Lucien Bourdon, Bitcoin analyst at hardware wallet maker Trezor, puts it even more starkly. If the wallet backup is lost and the wallet containing the keys is inaccessible, “no recovery company can help.” He warns:
“If they could, the wallet could be cracked, and self-custody would be fundamentally compromised.”
Thanks to randomness, crypto wallets make guessing a private key effectively impossible. In the recent case of Bitcoin hardware wallet Coldcard, a firmware bug weakened seed randomness on some wallets, making the seeds brute-forceable without physical access.
Recovery specialists can sometimes be scammers
There is an uncomfortable irony in the recovery business.
The person who may be able to help you regain access to your crypto needs the very information that gives someone access to it.
A seed phrase isn’t like a password that can be changed after someone sees it. Anyone who possesses the necessary wallet backup can often control the funds.
That makes choosing a recovery specialist a security decision in itself. Bourdon says:
“If you decide to do it, do the homework. Look for firms with a real track record and reviews you can trace to actual customers. Check that they charge on success rather than up front. And move your funds to a fresh wallet with a new backup as soon as you’re back in.”
He says users should also be wary of any unsolicited messages claiming that someone can recover their funds.
Krauss says other warning signs include people pushing users onto WhatsApp or contacting them from personal email addresses like Gmail, demanding upfront payments or asking them to open accounts at an exchange.
Recovery firms that charge a percentage of successfully recovered funds are not unusual; but paying money upfront to someone who promises to recover a wallet should set alarm bells ringing.
Brooks learned another lesson from the Rusty case.
While crypto recovery might sound like a technical job, a person who believes they are sitting on millions or billions of dollars can also be a security risk.
Crypto Asset Recovery no longer flies out to meet clients in person as it did with Rusty. The company now handles cases remotely, with sensitive wallet information processed through automated and air-gapped systems.
Brooks says around 71% of the wallets they crack contain less than $100, and the company doesn’t charge a fee for asset recovery under that amount.
If there’s one thing he wishes crypto users knew about asset recovery, it’s this:
“Learn what in the world a recovery seed is and why they’re important. That’s the simplest way to make sure you never have to talk to us.”
