Walking into the Qiu County Government Service Center in Handan City, Hebei Province, a window called "If you can't get things done, come to me" is eye-catching.
The name of the window reflects the responsibility of the officer: to respond to the legitimate and legitimate demands of the masses, without shirk or detours, and to deal with them to the end.
The Decision of the Fifth Plenary Session of the 20th Central Committee of the Communist Party of China proposed to "guide party members and cadres to strengthen their sense of purpose and public servant awareness, stand firmly on the people's stand, enhance feelings with the masses, and prevent being arrogant and disconnected from the masses" and "conscientiously resolve urgent, difficult and anxious issues."
Focusing on the people's urgent needs and worries, and focusing on the window of "If things don't work, come to me", the Qiu County Commission for Discipline Inspection and Supervision continued to improve the bottom-up supervision mechanism, covering the county level and township streets, coordinating the functions of various departments to integrate appeal acceptance, convenient assistance, public security prevention and control and other functions.
Focus on service and take the initiative. On November 1st, the aroma of the "Sesame Duck Shop" in Xinmatou Town was fragrant. Members of the town's comprehensive administrative law enforcement team came to the store to remind: Ingredients should be placed in an orderly manner, and attention should be paid to electrical safety...
Some time ago, shop owner Yuan Bin learned a craft and wanted to open a shop, but he was stuck in the process of applying for certificates and decorating: he was not familiar with the policies and procedures, and he was afraid of having to rework if the store decoration was not standardized. He consulted the "If you can't do anything, come to me" window in Xinmatou Town. The staff will ask about the business type and make a list of materials; it doesn’t matter if you don’t know how to declare online, the staff will teach you step by step; the window will accept the order and transfer it, and the responsible department will conduct a preliminary inspection.
When they inspected the store the next day, the law enforcement team pointed out problems such as unclear division of raw and cooked food, mixed use of pool functions, and incomplete anti-fly and dust-proof facilities.
Yuan Bin's heart tightened: "Should we dismantle it all and redo it?" "No need to dismantle it. Adjusting the layout, installing facilities, and putting up signs will save money." The other party replied.
Subsequently, the store quickly improved, and within a few days it passed the review and obtained the certificate. "The supervision is well-regulated and the service is considerate." Yuan Bin sighed.
Nowadays, through institutionalized arrangements, early intervention and pre-service services, party members and cadres have changed their work style and driven to improve the quality and efficiency of serving the masses.
Coordinate across departments to the end. For cross-industry and cross-department "old difficulties", the County Commission for Discipline Inspection and Supervision will coordinate and supervise the handling.
Jiaxin Supermarket in Wanquanhui Shopping Mall in Qiu County is located on the underground floor. The network signal is weak, and customers often get stuck when scanning the QR code to pay. The merchants are running on their own, and the towns and villages are helping to coordinate, but the operators have been slow to make any move.
Not long ago, with the mentality of giving it a try, merchant Guo Xiaojia walked into the "If things don't work, come to me" window. Subsequently, the County Commission for Discipline Inspection and Supervision launched a county-level supervision mechanism to coordinate on-site disposal by tower companies and operators, repair lines, and replace antennas. Merchants and customers no longer have to worry about signal instability.
"If you can't get something done, come to me", and the hierarchical handling is strong: for general convenience matters, the township window will handle them on the spot; for cross-sector requests that are difficult to coordinate, the county will coordinate them. The system process is being optimized: whatever can be handled on the same day will be handled on the same day; if multiple departments are linked, the matter will be handled within 3 days; complex issues that are old and old will be answered within 7 days. At present, Qiu County’s “If you can’t get things done, come to me” has solved more than 3,200 complaints related to people’s livelihood and enterprises, with a settlement rate of 99.8%.
"Behind the numbers are hard constraints." said Shi Linlin, head of the Party Style and Political Style Supervision Office of the County Commission for Discipline Inspection and Supervision. The Qiu County Commission for Discipline Inspection and Supervision has implemented supervision and discipline throughout the entire chain of handling matters, including collection of complaints, classification and diversion, assignment and disposal, return visits and evaluations, supervision and accountability... The entire chain of closed-loop supervision has been implemented, and everything has been implemented.
"Studying and implementing the spirit of the Fifth Plenary Session of the 20th Central Committee of the Party, we will continue to improve the mechanism for getting things done so that people can take care of things around the people, manage them, and manage them to the end." said Hu Shimin, member of the Standing Committee of the Qiu County Party Committee and Secretary of the Discipline Inspection Commission of Qiu County.
Reporter Zhang Tengyang
