HSBC Hong Kong Mobile Banking Service Interrupted, Customers Unable to Log In
Quick Look
- HSBC's mobile banking service in Hong Kong experienced an interruption on Monday morning, preventing many of its 7 million customers from logging in.
- The app displayed an access restriction message despite users having valid contact details.
AI-generated summary
Why It Matters
HSBC, a major lender in Hong Kong with over 7 million customers, experienced an interruption in its mobile banking service on Monday morning. Many customers reported being unable to log in.
HSBC, the biggest lender in the city with over 7 million customers in Hong Kong, had its mobile banking service interrupted, with many customers complaining they could not log on to the system on Monday morning.
More than 10 HSBC customers contacted the South China Morning Post on Monday morning saying they were unable to log into the mobile banking since 9am.
The mobile banking app showed a message saying “access is restricted until we have your valid email address and mobile number,” even though the customers already had their mobile phone numbers and emails in the system.
“We are working to resume normal functionality, as some customers may be experiencing difficulties accessing some of our services. We are resolving these as quickly as possible and apologise for any inconvenience caused,” an HSBC spokesman told the SCMP in a statement.
Hong Kong resident Erica Wu was unable to log in to her HSBC app, even after trying for 15 minutes from 9.45am. She also tried to top up her PayMe account, HSBC’s peer-to-peer transfer app, but it did not work.
Open Questions
- What caused the service interruption?
- How long will the resolution take?
- Will there be compensation for affected customers?
