[ITmedia News] IDCF cloud failure, parent company SoftBank becomes customer contact and also supports investigation and recovery
Quick Look
- IDC Frontier announced on October 9th that it is working with the corporate division of its parent company Softbank to respond to customers regarding the outage caused by a ransomware attack on IDCF Cloud that occurred around 3:40 a.m. on October 7th.
- It affected 495 businesses and local governments, and advised customers that data recovery could only be done from their own backups.
AI-generated summary
Why It Matters
IDC Frontier is a cloud service provider of the SoftBank Group and provides IDCF Cloud. The latest outage was caused by a ransomware attack and occurred in the early morning hours of October 7th.
IDC Frontier announced on October 9th that it is working with parent company SoftBank's corporate division to assist customers with its cloud service IDCF Cloud, which is experiencing problems due to unauthorized access.
An emergency response headquarters was established at 9 a.m. on October 7th. In close cooperation with SoftBank, the company (1) provides guidance to customers on backup procedures and suggests migration environments, and (2) performs tasks on behalf of customers, such as starting and stopping virtual servers, according to customer requests.
The investigation and recovery was carried out mainly by IDC Frontier's technology department, with support from SoftBank's technology department. The company is conducting investigations and implementing recovery plans, as well as coordinating investigations with external security specialist companies.
Reports and consultations with supervisory ministries, police, and other organizations are also supported by SoftBank's related departments.
The failure due to an external ransomware attack began around 3:40 a.m. on October 7th. The virus has affected 495 companies and local governments, and it is expected that it will be difficult to restore the damaged data. The company advises that data can only be restored from backup data that the customer maintains.
What to Watch
AI outlook — possibilities, not facts
IDC Frontier and SoftBank will continue investigation and recovery efforts in collaboration with external security specialists
Very likely · Within weeks
Affected customers must restore data only from their own backup data.
Very likely · Within days
Open Questions
- What is the attack route?
- When is the expected time for data recovery?
- Is there an estimate of the amount of damage?
- How will measures be taken to prevent recurrence?
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