Kleinanzeigen.de uses AI to analyze chat messages to suggest answers

AI reads the communication on “Kleinanzeigen.de” in order to provide appropriate answers. There was no consent request for this. If you don't want the function, you can turn it off.

The suggestion feature is intended to relieve sellers of work and enable them to respond more quickly. But you have to accept that an AI is looking over your shoulder. Photo: Zacharie Scheurer/dpa-tmn

Berlin. Sellers and interested parties can contact each other via chat on “Kleinanzeigen.de”, ask questions and negotiate. These messages are now being analyzed by AI to automatically create and improve response suggestions for sellers. The company has activated the function by default for all users.

If you don't want to use answer suggestions at all, you can switch them off along with the AI ​​analysis. To do this, go to “My” in the app or on the website, then navigate to “Settings/AI tools/AI analysis of your messages” and press the slide switch.

Which data is used and how?

The company explains to everyone who would like to use the suggestions and agree to the AI ​​analysis: “Your personal data will not be used for AI training purposes and will only be used in compliance with strict data protection standards (e.g. data filtering).” Further information can be found in the legal information on AI and the data protection declaration of “Kleinanzeigen.de”.

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