Official response from LG to claims that smart TVs listen to users

LG responded with an official statement to the allegations that its smart televisions constantly listen to users and collect data.

LG responded with an official statement to the allegations that its smart televisions constantly listen to users and collect data. The company stated that such claims arise from misunderstandings and stated that user privacy is a fundamental principle of its products.

The claims made about LG smart televisions have raised questions about the security of users' personal data. In order to address these concerns, the company published detailed information about the operating principles of its products.

Background of the allegations and LG's response

The 135-minute video, prepared by Gamers Nexus, Level1 Techs and independent cyber security researchers, claimed that LG televisions can record sound even when in sleep mode. The report also claimed that the devices collect sensitive data such as IP addresses, geolocations and nearby WiFi networks, even if they are not connected to the television.

Following these allegations, LG issued a comprehensive statement and announced that its televisions do not constantly record or transmit user conversations. The company noted that voice command processing only begins when the user uses a wake word or presses the voice button on the remote.

With this statement, the claim that television channels are constantly listening in the background has been rejected. LG emphasized that audio data is not stored for later download, especially when the television's internet connection is disconnected.

Data privacy and security measures

LG stated that features such as Automatic Content Recognition, voice recognition and interest-based advertising on the televisions are completely optional. It was stated that these features are turned off by default and are not activated without the user's consent.

The company emphasized that user privacy is a fundamental part of its products and that this issue is not compromised. Addressing the security vulnerability claims in the report, LG acknowledged that no connected product is completely immune from cybersecurity risks.

For this reason, it was stated that continuous monitoring, testing and improvement processes are carried out throughout the product life cycle. These steps taken to protect users' data reflect the company's approach to security.

LG has flatly denied claims that TVs collect data even when they are disconnected from the network. The company stated that it felt the need to make this statement to clear up misunderstandings about the working principles of its products.

While data security becomes more important day by day in the technology world, such claims continue to attract the attention of users. This detailed response from LG aims to provide transparency regarding the operating logic of the devices.

Controlling users' privacy settings plays a critical role in protecting personal data. As the role of smart devices in the home environment increases, such security discussions are expected to continue.

The company stated that it will continue to improve its products with security updates in the future. Do you think the data collection policies of smart televisions are transparent enough?