Flight stoppage in the USA: Anac says it is monitoring the situation and recommends that passengers look for airlines

This Friday, the United States Federal Aviation Administration (FAA) ordered the suspension of all takeoffs in the country after a communication failure that affected air traffic control centers.

Anac clarifies that it is monitoring flights between Brazil and the United States due to restrictions on takeoffs at American airports. Regarding flights departing from here to there, the Agency recommends passengers to contact the airlines to check the flight status or any changes.

Cases of delays, cancellations and service interruptions must be communicated immediately by the companies, which must keep the passenger frequently informed about the expected departure of delayed flights.

The airline must offer material assistance free of charge, according to the waiting time at the airport, counting from the moment the delay, cancellation or interruption occurred.

For delays longer than 4 hours, cancellations and service interruption, the company must offer, for the passenger to choose, the options of: re-accommodation on another flight; full refund; and execution of the service by another mode of transport, as applicable.

We emphasize that reaccommodation is free and must occur, on your own flight or on another airline, at the first opportunity, that is, on a new flight whose date and time are closer to the delayed, canceled or interrupted flight.

If this alternative is not convenient for the passenger, they can choose another flight, at a date and time of their convenience, but only with the airline itself and within the remaining validity period of the ticket.