Passengers break windows and walk along the tracks after the Line 8-Diamante train fails in Greater SP

According to reports from passengers, the train was stopped for around 40 minutes. During the wait, users began to feel sick and there were screams and protests for the doors to be opened. Some passengers activated emergency devices and broke windows to get out of the train.

Images taken by Globocop, from TV Globo, showed dozens of people leaving the train in an improvised manner, some jumping out of the windows and being helped by other passengers. Elderly people and people with reduced mobility also needed help walking along the tracks towards General Miguel Costa station.

The report also caught a second train stopped on the same stretch, towards Júlio Prestes, in addition to a maintenance train close to the station.

In a video sent to TV Globo, passengers appear knocking on the train's doors and windows and asking for help to leave the train.

According to reports received by the reporter, passengers also faced waiting periods of more than 20 minutes for trains in the direction of Júlio Prestes.

In a statement, Motiva reported that a train failed on an auxiliary track between the General Miguel Costa and Carapicuíba stations, in the direction of Júlio Prestes.

The concessionaire also stated that circulation on the main roads continued normally, with no impact on the intervals between trains.

Despite the information, images taken by TV Globo showed passengers walking along the tracks and at least two trains stopped on the stretch.

The Transport Agency of the State of São Paulo (Artesp), responsible for supervising the concession, informed TV Globo that it was contacting the concessionaire to obtain clarification on the incident.