BBC News2d agoBusiness1 min read
UK Regulator Orders Refunds for Hidden Fee Practices
Quick Look
- Over 50,000 customers will receive refunds averaging £10 per transaction due to hidden fees, following a CMA investigation.
- The CMA stated these hidden fees are illegal and unfair.
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Why It Matters
The Competition and Markets Authority (CMA) has concluded an investigation into hidden fee practices. Over 50,000 customers are set to receive refunds.
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More than 50,000 customers are expected to receive a refund with the average payout set to be around £10 per transaction, following an investigation by the Competition and Markets Authority (CMA).
"Hitting customers with hidden fees is illegal. It's not fair to draw people in with what looks like a good deal, only for them to find the real price is higher when they get to the checkout due to extra charges that can't be avoided," said Emma Cochrane, executive director of consumer protection at the CMA.
Open Questions
- Which specific companies were involved?
- What was the total value of refunds issued?
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This article was originally published by BBC News.
