Elders who want to invest in U.S. stocks or open a pet restaurant are defrauded! Mega bank staff alertly came to the counter to prevent fraud amounting to NT$164 million

As of September this year, Mega Bank has stopped 153 cases of fraud at the counter, worth more than NT$164 million. Chairman Dong Ruibin (center, front row) commends outstanding branches and bank employees.

Despite the continuous propaganda of various financial institutions, many people still fall into the trap of fraud syndicates. In the first nine months of this year, Mega Bank relied on the vigilance of tellers to intercept 153 cases of fraud at the counter, successfully intercepting more than NT$164 million, including NT$34.36 million in September. The method of fraud is still concentrated on fake investment fraud, but there are also corporate financial customers who are in danger of being defrauded when remitting money abroad, because the bank's bankers alertly discovered that the location of the recipient bank is related to SWIFT The CODE corresponding to the country is inconsistent. After proactively contacting me, I found out that the customer's email had been stolen.

According to Mega Bank’s statistics on fraud cases in the third quarter of this year, many corporate customers were defrauded. When a branch in the central part of the country accepted corporate customers for overseas remittances, it was discovered that the location of the beneficiary bank was inconsistent with the country corresponding to the SWIFT CODE. After the bank staff proactively contacted the customer for confirmation, it was discovered that the supplier's email had been stolen. The branch immediately assisted in canceling the remittance and successfully avoided losses. The northern branch also experienced a corporate customer who had a single foreign exchange settlement amount that was much higher than in the past, and specifically changed it to a counter for processing. After the bank staff confirmed with the person in charge again, they discovered that they were suspected of being scammed, and immediately called the police.

Regarding individual customers, fake investment fraud is still one of the most common techniques. This season, some elderly people are eager to withdraw NT$5 million to invest in U.S. stocks, and some customers want to withdraw NT$4.8 million to invest in a pet restaurant. Some people even suddenly terminated their multi-year time deposits and withdrew NT$4 million in cash. After caring and asking questions, the bank staff discovered signs of abnormalities such as the customer's repeated words, inability to propose an investment contract, unclear explanation of the use of funds, and transaction behavior that was obviously different from the past. They patiently persuaded the customer together with the police, successfully stopped the fraud, and saved the customer's savings accumulated over many years of hard work.

Mega Bank recently held the third season awards ceremony of "Anti-Fraud Goalkeepers - Moments of Glory". Chairman Dong Ruibin personally presented the "Golden Shield Award for Combating Fraud" and the "Outstanding Fraud Prevention Award" to recognize 5 high-performing branches and 6 outstanding employees. Dong Ruibin emphasized that in the face of constantly innovative fraud techniques, Mega Bank has set up an anti-fraud team to continue to expand its anti-fraud network. The professional judgment and high vigilance of front-line counter clerks are still the most important keys to preventing fraud.