Mishustin: Russia is solving the problem of providing government services at the top level

MOSCOW, October 6 - RIA Novosti. Russia is solving the problem of providing public services to citizens at the top, highest level in the world, said Russian Prime Minister Mikhail Mishustin.

The head of government is taking part in the Digital Solutions forum on Tuesday; before the plenary session, he got acquainted with the exhibition organized as part of the forum. During his tour of the State Services stand, he especially noted the work of the digital service.

“This is practically a solution to all major issues, including social issues, receiving benefits. We are sometimes compared with other countries, I believe that in Russia in this sense the problem has been solved at the highest level, the top level in the world - I mean the provision of public services,” Mishustin said.

He mentioned that the government services portal has now solved the main problems that previously worried people, including providing the opportunity to obtain the necessary documents and extracts without a personal visit to a particular institution. Mishustin noted that the relevant departments were actively working to ensure that the receipt of services and life situations available on the portal were clear to users.

“This intuitive interface, when a person understands what is necessary in order to receive his service without interacting with other departments, has worked. Already 30 such life situations have been implemented on the portal, more than 140 services have been updated in one way or another, this is a lot when compared with other countries,” the prime minister added.

The head of the Cabinet of Ministers emphasized that it is important to monitor feedback from users so that one or another service can be made more convenient. “The fact that today 2.5 million people daily seek solutions to their problems is very important,” the prime minister noted, speaking about the work of the portal.