ANA’s entrustment system was hacked and nearly 38,000 passengers’ personal information was leaked

Japan's All Nippon Airways (ANA) announced today (30th) that the personal information of approximately 37,800 customers has been leaked due to an illegal intrusion by the contractor of the passenger reservation system.

"TBS" reported that according to information released by ANA, the leaked information included the names and reservation numbers of approximately 37,800 customers. The affected objects are some passengers who booked tickets through the ANA system between August 10, 2023, and September 23 this year; about 1,700 of them had their passport numbers, phone numbers, nationality and other sensitive information also leaked.

ANA stated that it learned last month that "Amadeus," a Spanish IT company that provides passenger service systems such as reservations and boarding procedures, had been illegally hacked by an outside party. Subsequently, as other overseas airlines that also used the Amadeus system reported personal data leaks, ANA took the initiative to confirm with Amadeus, and only then confirmed that the system did indeed leave traces of illegal intrusion.