A "malfunction" affects Microsoft 365 and Outlook... and the company comments
Microsoft investigates reports of user issues and redistributes traffic
Quick Look
Microsoft 365 and Outlook services suffered a malfunction inside and outside the United States on Thursday, and the company said it was investigating reports of problems facing users, and attributed the malfunction to a number of servers being out of service unexpectedly, and announced that part of the affected servers had returned to work.
AI-generated summary
Why It Matters
Microsoft 365 and Outlook services were affected inside and outside the United States, according to user complaints.
Services provided by Microsoft were malfunctioning inside and outside the United States on Thursday, according to complaints from users of Microsoft 365 and Outlook who said they found it difficult to use them.
For its part, the company announced, via the “X” platform (formerly Twitter), that it is “investigating reports indicating that users are facing problems,” and added that it found that part of its infrastructure “is witnessing increasing pressure across multiple regions,” and continued that it has worked to “redistribute communication traffic across its global infrastructure to help balance the pressure.”
It later clarified that “the high pressure is not due to an increase in traffic, but rather to a number of servers being out of service unexpectedly, which put a burden on the remaining infrastructure and we are currently working to return it to service safely.” The company then stated that “a portion of the affected servers have returned to work successfully, and we are currently working to disseminate this change more widely, and we are also preparing automatic recovery systems to continuously detect unresponsive servers and restart them.”
Open Questions
- Exactly how many users are affected by the outage?
- When will all affected servers be fully back in service?
- What is the exact reason why servers go out of service unexpectedly?
