China News Service, Shanghai, October 5 (Reporter Yin Liqin) On October 5, the fifth day of the National Day holiday, the return passenger flow of the Yangtze River Delta Railway increased, and the travel passenger flow remained high. It is expected that more than 3.8 million passengers will be sent on that day.
In the early morning, Chen Ying, the conductor of the fifth fleet of the Shanghai Passenger Section High-speed Railway of China Railway Shanghai Bureau Group Co., Ltd., arrived at work early. On the platform of the Shanghai Railway Station, in addition to organizing a pre-shift meeting for flight attendants, she also checked the emergency medicine box again and again, replenished the "Eight Treasures of Service", and compiled the "Children's Guardian" care package. On this day, she will continue to be on duty on the G986 high-speed rail train from Shanghai to Qingdao North to protect passengers' safe travel.
Not long after the high-speed train departed, the carriages were already full. There were particularly many passengers traveling with their families: young parents held their children in one hand and dragged their luggage with the other, and the elderly followed behind carrying specialties. Children poked their heads in the aisles, and the luggage racks were quickly filled to the brim. Chen Ying walked through the crowd, helping passengers lift their boxes onto the luggage racks, bending down to remind children to pay attention to safety, and then turned around to answer passengers' transfer inquiries.
"With a heart-warming greeting, an active hand out, and a warm protection, we can turn each passenger's 'small travel matters' into 'big happy events.'" She said that the more holidays there are, the more meticulous the service must be.
Chen Ying implements differentiated services for different groups of passengers: For working people, she takes the initiative to help passengers carry their luggage, introduce transfers and exit routes; for business passengers, she implements "quiet and high-end" service, quietly asking about the temperature of the carriage, observing their needs, and trying not to disturb them; for the elderly and children, she implements "worry-free protection for both passengers", providing elderly passengers with call bells, free blood pressure measurements, and putting anti-lost stickers on children. When parents and children are not in the same carriage and cannot adjust their seats, she sends "Children's Guardian" care packages containing paper towels, paintbrushes, graffiti cards and mosquito repellent stickers, and provides disposable non-woven dust mats for infants and young children.
As the high-speed train passed by, Chen Ying kept walking. Inspect frequently, answer frequently, organize frequently, help frequently, care frequently. If you find that luggage is blocking the passage, remind you to return it in time; if you see an old man riding alone, ask more about his needs; if you encounter a passenger asking about the transfer location, answer it patiently; if there is garbage on the small table, take it away. The "eight treasures" in the service include warm babies, brown sugar, masks, mobile charging cables, etc., and are also ready to help passengers solve their urgent needs.
The high-speed train was speeding along the railway line, and Chen Ying's voice was already a little hoarse. Persistence during the National Day holiday is not a slogan to her, but bending down again and again, every word of advice, and every inspection. When passengers arrive at the station safely and get off the bus with a smile, this is her most practical gain during the festival.
