Shanghai Zhengheng Financial Consumer Rights Protection Center unveiled

China News Service, Shanghai, November 6 (Gao Zhimiao) The unveiling ceremony of the Shanghai Zhengheng Financial Consumer Rights Protection Center (hereinafter referred to as the Consumer Protection Center) was held on the 6th at Huishang Building in Pudong New Area. Relevant responsible comrades from the Financial Consumer Rights Complaints and Mediation Center of the State Administration of Financial Supervision, Shanghai Financial Supervision Bureau, Shanghai Municipal Party Committee Finance Office, Shanghai Municipal Civil Affairs Bureau, Shanghai Municipal Bureau of Justice, Shanghai Municipal Market Supervision Bureau, Shanghai Branch of the People's Bank of China, Shanghai Securities Regulatory Bureau, Pudong New Area Party Committee Financial Office and other units attended to witness the unveiling of the Consumer Protection Center.

On November 6, the unveiling ceremony of Shanghai Zhengheng Financial Consumer Rights Protection Center was held at Huishang Building in Pudong New Area. The picture shows the event scene. Photo courtesy of Shanghai Financial Regulatory Bureau

The Consumer Protection Center was formed by the integration of the former Shanghai Banking and Insurance Dispute Mediation Center and the Shanghai Financial Consumer Dispute Mediation Center. It is a social service organization that carries out protection of the rights and interests of financial consumers. Its business supervisory unit is the Shanghai Financial Supervision Bureau, the registration management agency is the Shanghai Civil Affairs Bureau, and the business guidance unit is the Shanghai Branch of the People's Bank of China. The official unveiling of the Consumer Protection Center is a powerful measure to promote the construction of Shanghai as an international financial center. It is an important step to enhance Shanghai's financial soft power and optimize the financial business environment. It is also a concrete practice to realize the intensive allocation of consumer protection resources. It marks that Shanghai's financial consumer protection work will enter a new stage of integration and improvement.

In the next step, the Consumer Protection Center will adhere to its responsibilities and mission of "serving the society, serving the industry, and serving supervision", serving the construction of a financial "big consumer protection" pattern, with the core goals of resolving financial disputes in a diversified manner and cultivating a healthy financial consumption environment. It will be based on Shanghai's reality and benchmark against advanced experience, and extensively gather diverse co-governance efforts, focusing on conflict resolution, financial knowledge education and publicity, We will carry out key tasks such as consumer protection research and business ability training, create a professional, standardized and refined financial dispute resolution and financial education publicity position, strive to serve as a smooth bridge between financial institutions and financial consumers, continue to improve financial consumers’ sense of gain, security and satisfaction, and provide strong support for the improvement of the construction level of Shanghai International Financial Center.