Information security incident involving reservation service provider, some Malaysia Airlines customer information may be leaked

(Central News Agency, Singapore 1st comprehensive foreign news report) Malaysia Airlines said today that due to a security incident involving Amadeus, which provides reservation system services, some customer data may be affected.

Reuters reported that Malaysia Airlines recently joined Cathay Pacific, Japan Airlines and South Korea's Asiana Airlines in reporting that customer data may have been leaked due to the Amadeus hack.

Malaysia Airlines said in a statement that this incident may affect data processed through relevant systems between August 2023 and September this year.

Malaysia Airlines said it is currently cooperating with Amadeus and relevant units to investigate the incident and assess the possible impact.

Malaysia Airlines pointed out that the company's information system has not been compromised, and there is currently no evidence that customer financial information has been accessed. The company reminds customers to be vigilant and pay attention to suspicious or unexpected messages, especially messages requesting personal or financial information.

Amadeus said it was aware of a security vulnerability in its travel booking information display system, but did not specify how many customer data were affected.

Recently, Cathay Pacific and JAL separately reported that the incident affected approximately 53,000 booking records and 92,000 customer information.